:root{--canvas: #FFFFFF;--canvas-2: #ECEAE3;--canvas-glass: color-mix(in srgb, var(--canvas) 78%, transparent);--surface: #FFFFFF;--surface-2: #FAF9F5;--surface-3: #F4F2EC;--ink: #16170F;--ink-2: #43463A;--muted: #767A6A;--faint: #9CA08E;--line: #E8E6DD;--line-2: #F0EEE7;--line-strong:#DAD7CC;--brand: #0E7A57;--brand-2: #0B6248;--brand-3: #0A5640;--brand-soft: #E3F1EB;--brand-tint: #F0F7F3;--live: #F8552F;--live-2: #E0431F;--live-soft: #FDE7E0;--customer: #2C6FB0;--customer-soft: #E8F1F9;--good: #0E7A57;--warn: #B5740A;--bad: #CE4338;--gold: #C99A2E;--radius: 16px;--radius-sm: 11px;--radius-xs: 8px;--radius-pill:999px;--shadow-xs: 0 1px 2px rgba(22,23,15,.05);--shadow-sm: 0 1px 2px rgba(22,23,15,.04), 0 2px 6px -1px rgba(22,23,15,.06);--shadow-md: 0 2px 4px rgba(22,23,15,.04), 0 8px 24px -6px rgba(22,23,15,.1);--shadow-lg: 0 24px 60px -16px rgba(22,23,15,.22), 0 8px 20px -8px rgba(22,23,15,.1);--shadow-brand: 0 6px 18px -4px rgba(14,122,87,.4);--shadow-live: 0 6px 18px -4px 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svg{color:var(--brand)}.dont-reask{display:flex;align-items:center;gap:9px;font-size:13px;font-weight:600;color:var(--brand-3);padding:12px 15px;background:var(--brand-tint);border:1px solid var(--brand-soft);border-radius:var(--radius-sm)}.dont-reask svg{color:var(--brand);flex-shrink:0}.handover-transcript{overflow:hidden}.handover-transcript summary{cursor:pointer;list-style:none;padding:16px 22px;font-size:11px;font-weight:600;letter-spacing:.12em;text-transform:uppercase;color:var(--muted);display:flex;align-items:center;gap:8px}.handover-transcript summary::-webkit-details-marker{display:none}.handover-transcript summary .chev{margin-left:auto;transition:transform .2s}.handover-transcript[open] summary .chev{transform:rotate(180deg)}.handover-transcript-body{border-top:1px solid var(--line);max-height:460px;overflow-y:auto}@media (max-width: 1180px){.livecall{grid-template-columns:300px 1fr}.qual-rail{grid-column:1 / -1;position:static}}@media (max-width: 1080px){.command-grid,.precall,.handover-grid,.livecall{grid-template-columns:1fr}.precall-aside,.qual-rail{position:static}}@media (max-width: 760px){.command{padding:20px}.dossier-grid{grid-template-columns:1fr}.lq-row{grid-template-columns:1.4fr auto}.lq-row span:nth-child(3),.lq-row span:nth-child(4){display:none}.drawer{width:100vw}}.console-scope{--hs-font-display: "Urbanist", system-ui, sans-serif;--hs-font-body: "Hanken Grotesk", system-ui, -apple-system, sans-serif;--hs-font-mono: "JetBrains Mono", ui-monospace, "SF Mono", monospace;--hs-white: #ffffff;--hs-black: #000000;--hs-text-primary: #000000;--hs-text-secondary: #4b5563;--hs-text-muted: #6b7280;--hs-surface: #ffffff;--hs-surface-alt: #f8f8f8;--hs-canvas: #ffffff;--hs-border: #e5e7eb;--hs-border-strong: #4b5563;--hs-good: #0e7a57;--hs-good-soft: #eef5f2;--hs-good-line: rgba(14, 122, 87, .32);--hs-warn: #b5740a;--hs-warn-soft: #faf3e3;--hs-warn-line: rgba(181, 116, 10, .3);--hs-bad: #ce4338;--hs-bad-soft: 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.hs-stack{display:flex;flex-direction:column;gap:20px}.console-scope .hs-mono{font-family:var(--hs-font-mono)}.console-scope .hs-card{background:var(--hs-surface);border:1px solid var(--hs-border);border-radius:var(--hs-radius);box-shadow:var(--hs-shadow-sm);transition:box-shadow .18s,border-color .18s}.console-scope .hs-card-pad{padding:var(--hs-pad-card)}.console-scope .hs-card-hoverable:hover{box-shadow:var(--hs-shadow-md)}.console-scope .hs-card-head{padding:18px 22px;border-bottom:1px solid var(--hs-border);display:flex;align-items:center;justify-content:space-between;gap:12px}.console-scope .hs-card-head .hs-section-label{margin:0}.console-scope .hs-card-hint{font-size:12px;color:var(--hs-text-muted);font-family:var(--hs-font-mono)}.console-scope .hs-section-label{display:flex;align-items:center;gap:8px;font-size:11px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--hs-text-secondary);margin-bottom:14px}.console-scope .hs-btn{display:inline-flex;align-items:center;justify-content:center;gap:9px;font-family:var(--hs-font-body);font-weight:600;font-size:14.5px;letter-spacing:-.01em;border:1px solid transparent;border-radius:var(--hs-radius-sm);padding:12px 20px;cursor:pointer;transition:transform 80ms,box-shadow .18s,background .18s,border-color .18s,color .18s}.console-scope .hs-btn:active:not(:disabled){transform:translateY(1px)}.console-scope .hs-btn:focus-visible{outline:2px solid var(--hs-black);outline-offset:2px}.console-scope .hs-btn:disabled{opacity:.42;cursor:default}.console-scope .hs-btn svg{flex-shrink:0}.console-scope .hs-btn-primary{background:var(--hs-black);color:var(--hs-white);box-shadow:var(--hs-shadow-sm)}.console-scope .hs-btn-primary:hover:not(:disabled){background:#1a1a1a}.console-scope .hs-btn-danger{background:var(--hs-bad);color:var(--hs-white);box-shadow:var(--hs-shadow-sm)}.console-scope .hs-btn-danger:hover:not(:disabled){background:#b5382e}.console-scope .hs-btn-ghost{background:var(--hs-white);color:var(--hs-text-primary);border-color:var(--hs-border);box-shadow:var(--hs-shadow-xs)}.console-scope .hs-btn-ghost:hover:not(:disabled){background:var(--hs-surface-alt);border-color:var(--hs-border-strong)}.console-scope .hs-btn-quiet{background:transparent;color:var(--hs-text-secondary);padding:4px 10px;box-shadow:none;font-size:13px}.console-scope .hs-btn-quiet:hover:not(:disabled){color:var(--hs-text-primary)}.console-scope .hs-btn-sm{padding:8px 14px;font-size:13px}.console-scope .hs-btn-lg{padding:14px 22px;font-size:15px}.console-scope .hs-btn-quiet.hs-btn-lg{padding:6px 12px}.console-scope .hs-metric-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.console-scope .hs-metric{background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-xs);padding:12px 13px;display:flex;flex-direction:column;gap:4px}.console-scope .hs-metric-label{display:inline-flex;align-items:center;gap:4px;font-size:10.5px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:var(--hs-text-secondary)}.console-scope .hs-metric-value{font-family:var(--hs-font-mono);font-size:18px;font-weight:500;line-height:1.1;color:var(--hs-text-primary)}.console-scope .hs-metric-value.tone-good{color:var(--hs-good)}.console-scope .hs-metric-value.tone-warn{color:var(--hs-warn)}.console-scope .hs-metric-value.tone-bad{color:var(--hs-bad)}.console-scope .hs-pill{display:inline-flex;align-items:center;gap:6px;font-family:var(--hs-font-mono);font-size:11.5px;font-weight:500;padding:4px 11px;border-radius:var(--hs-radius-pill);border:1px solid var(--hs-border);background:var(--hs-white);color:var(--hs-text-secondary);white-space:nowrap}.console-scope .hs-pill.tone-good{color:var(--hs-good);border-color:var(--hs-good-line);background:var(--hs-good-soft)}.console-scope .hs-pill.tone-warn{color:var(--hs-warn);border-color:var(--hs-warn-line);background:var(--hs-warn-soft)}.console-scope .hs-pill.tone-bad{color:var(--hs-bad);border-color:var(--hs-bad-line);background:var(--hs-bad-soft)}.console-scope .hs-pill.tone-ink{color:var(--hs-white);border-color:var(--hs-black);background:var(--hs-black)}.console-scope .hs-avatar{width:34px;height:34px;border-radius:10px;flex-shrink:0;display:grid;place-items:center;font-family:var(--hs-font-display);font-weight:700;font-size:13px;letter-spacing:-.02em;background:var(--hs-black);color:var(--hs-white)}.console-scope .hs-avatar.lg{width:48px;height:48px;border-radius:13px;font-size:17px}.console-scope .hs-dropzone{border:1.5px dashed var(--hs-border);border-radius:var(--hs-radius-sm);padding:38px;display:flex;flex-direction:column;align-items:center;gap:12px;text-align:center;transition:border-color .16s,background .16s}.console-scope .hs-dropzone.is-over{border-color:var(--hs-black);background:var(--hs-surface-alt)}.console-scope .hs-dropzone-orb{width:52px;height:52px;border-radius:50%;background:var(--hs-surface-alt);border:1px solid var(--hs-border);display:grid;place-items:center}.console-scope .hs-dropzone-title{font-family:var(--hs-font-display);font-weight:600;font-size:16px}.console-scope .hs-dropzone-hint{font-size:13px;color:var(--hs-text-secondary);max-width:40ch}.console-scope .hs-visually-hidden{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0 0 0 0);clip-path:inset(50%);white-space:nowrap}.console-scope .hs-dropzone:focus-within{border-color:var(--hs-black);box-shadow:0 0 0 4px var(--hs-surface-alt)}.console-scope .hs-input{width:100%;background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-xs);color:var(--hs-text-primary);padding:8px 10px;font:inherit;font-size:13.5px;line-height:1.4;transition:border-color .16s,box-shadow .16s,background .16s}.console-scope .hs-input:focus{outline:none;background:var(--hs-white);border-color:var(--hs-black);box-shadow:0 0 0 4px var(--hs-border)}.console-scope .hs-input.is-invalid{border-color:var(--hs-bad-line);background:var(--hs-bad-soft)}.console-scope .hs-field-label{display:block;font-size:12px;font-weight:600;color:var(--hs-text-primary);letter-spacing:-.01em;margin-bottom:6px}.console-scope .hs-banner{display:flex;align-items:flex-start;gap:10px;border-radius:var(--hs-radius-sm);padding:12px 14px;font-size:13.5px;line-height:1.45;font-weight:500}.console-scope .hs-banner svg{flex-shrink:0;margin-top:1px}.console-scope .hs-banner-bad{background:var(--hs-bad-soft);border:1px solid var(--hs-bad-line);color:var(--hs-bad)}.console-scope .hs-banner-good{background:var(--hs-good-soft);border:1px solid var(--hs-good-line);color:var(--hs-good)}.console-scope .hs-banner-warn{background:var(--hs-warn-soft);border:1px solid var(--hs-warn-line);color:var(--hs-warn)}.console-scope .hs-empty{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;color:var(--hs-text-secondary);text-align:center;padding:40px}.console-scope .hs-empty-orb{width:56px;height:56px;border-radius:50%;background:var(--hs-surface-alt);border:1px solid var(--hs-border);color:var(--hs-text-primary);display:grid;place-items:center}.console-scope .hs-empty-title{font-family:var(--hs-font-display);font-weight:600;font-size:16px;color:var(--hs-text-primary)}.console-scope .hs-empty-body{font-size:13.5px;max-width:36ch}.console-scope .hs-filecard{display:flex;align-items:center;justify-content:space-between;gap:11px}.console-scope .hs-filecard-main{display:flex;align-items:center;gap:11px;min-width:0}.console-scope .hs-filecard-name{font-weight:600;font-size:14.5px}.console-scope .hs-filecard-sub{font-size:12.5px;color:var(--hs-text-secondary);font-family:var(--hs-font-mono)}.console-scope .hs-check{color:var(--hs-good)}.console-scope .hs-reject-list{display:flex;flex-direction:column;gap:8px;margin:0;padding:0;list-style:none}.console-scope .hs-reject-row{display:grid;grid-template-columns:46px minmax(0,1.1fr) minmax(0,1fr) minmax(0,1.4fr) auto;gap:12px;align-items:center;padding:9px 11px;background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-xs)}.console-scope .hs-reject-row.is-editing{background:var(--hs-white);border-color:var(--hs-border-strong)}.console-scope .hs-reject-row.is-discarded{opacity:.55}.console-scope .hs-reject-num{font-family:var(--hs-font-mono);font-size:12px;color:var(--hs-text-muted)}.console-scope .hs-reject-name{font-size:13px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.console-scope .hs-reject-name.is-missing{color:var(--hs-text-muted);font-weight:400}.console-scope .hs-reject-phone{font-family:var(--hs-font-mono);font-size:12.5px;color:var(--hs-text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.console-scope .hs-reject-actions{display:flex;align-items:center;gap:4px;justify-self:end}.console-scope .hs-reject-detail{grid-column:2 / -1;font-size:12px;color:var(--hs-text-muted);line-height:1.45}.console-scope .hs-reject-more{padding:9px 11px;font-size:12.5px;color:var(--hs-text-muted);font-family:var(--hs-font-mono)}.console-scope .op-table{padding:6px 10px}.console-scope .op-row{display:grid;grid-template-columns:46px 1.8fr 1fr 1.6fr 1fr 120px;align-items:center;gap:12px;padding:12px 16px;border-radius:var(--hs-radius-sm)}.console-scope .op-head{font-size:10.5px;font-weight:600;letter-spacing:.1em;text-transform:uppercase;color:var(--hs-text-muted)}.console-scope .op-row+.op-row{border-top:1px solid var(--hs-border)}.console-scope .op-lead{display:flex;align-items:center;gap:10px;min-width:0}.console-scope .op-name{font-weight:600;font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.console-scope .op-num{font-family:var(--hs-font-mono);font-size:11.5px;color:var(--hs-text-muted)}.console-scope .op-phone{font-family:var(--hs-font-mono);font-size:12.5px;color:var(--hs-text-secondary)}.console-scope .op-cell{font-size:12.5px;color:var(--hs-text-secondary);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.console-scope .op-more{padding:12px 16px;font-size:12.5px;color:var(--hs-text-muted);font-family:var(--hs-font-mono);border-top:1px solid var(--hs-border)}.console-scope .lead-row{grid-template-columns:1.8fr 1fr 1.4fr 1.2fr 32px;width:100%;text-align:left;font:inherit;cursor:pointer;background:none;border:none}.console-scope .lead-row:hover,.console-scope .lead-row.is-open{background:var(--hs-surface-alt)}.console-scope .lead-row:hover .op-num{color:var(--hs-text-primary)}.console-scope .batch-row{grid-template-columns:1.8fr 1.4fr 1fr .8fr 104px}.console-scope .batch-row-link{grid-column:1 / span 4;display:grid;grid-template-columns:1.8fr 1.4fr 1fr .8fr;align-items:center;gap:12px;width:100%;text-align:left;font:inherit;cursor:pointer;background:none;border:none;padding:0}.console-scope .batch-row-link:hover{background:var(--hs-surface-alt)}.console-scope .hs-actions{display:flex;align-items:center;justify-content:space-between;gap:12px}.console-scope .hs-actions-end{margin-left:auto;display:flex;gap:10px}.console-scope .hs-progress{display:flex;flex-direction:column;gap:9px;padding:4px 0}.console-scope .hs-progress-label{display:flex;align-items:center;justify-content:space-between;font-size:12.5px;color:var(--hs-text-secondary);font-family:var(--hs-font-mono)}.console-scope .hs-progress-track{height:6px;background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-pill);overflow:hidden}.console-scope .hs-progress-fill{height:100%;background:var(--hs-black);border-radius:var(--hs-radius-pill);transition:width .24s var(--hs-ease)}.console-scope.hs-scrim{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;background:#00000052;display:grid;place-items:center;padding:24px;animation:hs-fade .16s ease}@keyframes hs-fade{0%{opacity:0}to{opacity:1}}.console-scope .hs-modal{width:460px;max-width:100%;max-height:80vh;display:flex;flex-direction:column;box-shadow:var(--hs-shadow-lg);animation:hs-pop .2s var(--hs-ease)}@keyframes hs-pop{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:none}}.console-scope .hs-modal-title{font-family:var(--hs-font-display);font-weight:700;font-size:18px;letter-spacing:-.02em;margin:0 0 4px}.console-scope .hs-modal-sub{font-size:13px;color:var(--hs-text-secondary);margin:0}.console-scope .hs-modal-body{padding:6px 0;overflow-y:auto;display:flex;flex-direction:column;gap:8px}.console-scope .hs-sheet-option{display:flex;align-items:center;justify-content:space-between;gap:12px;width:100%;text-align:left;cursor:pointer;background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-xs);padding:12px 14px;font:inherit;transition:border-color .14s,background .14s}.console-scope .hs-sheet-option:hover{border-color:var(--hs-border-strong);background:var(--hs-white)}.console-scope .hs-sheet-option:focus-visible{outline:2px solid var(--hs-black);outline-offset:2px}.console-scope .hs-sheet-name{font-weight:600;font-size:14px}.console-scope .hs-sheet-meta{font-family:var(--hs-font-mono);font-size:12px;color:var(--hs-text-muted)}.console-scope.hs-drawer-scrim{position:fixed;top:0;right:0;bottom:0;left:0;z-index:60;background:var(--hs-scrim);animation:hs-fade .16s ease}.console-scope .hs-drawer{position:fixed;top:0;right:0;bottom:0;z-index:61;width:var(--hs-drawer-w);max-width:100%;background:var(--hs-surface);box-shadow:var(--hs-shadow-lg);display:flex;flex-direction:column;overflow-y:auto;animation:hs-slide-in .2s var(--hs-ease)}@keyframes hs-slide-in{0%{transform:translate(100%)}to{transform:none}}.console-scope .hs-drawer-head{display:flex;align-items:flex-start;justify-content:space-between;gap:12px;padding:22px 22px 18px;border-bottom:1px solid var(--hs-border)}.console-scope .hs-drawer-cust{display:flex;align-items:center;gap:12px}.console-scope .hs-drawer-name{font-family:var(--hs-font-display);font-weight:700;font-size:18px;letter-spacing:-.02em}.console-scope .hs-drawer-sub{font-family:var(--hs-font-mono);font-size:13px;color:var(--hs-text-secondary)}.console-scope .hs-drawer-close{background:none;border:none;cursor:pointer;color:var(--hs-text-muted);padding:4px;border-radius:var(--hs-radius-xs);line-height:0;flex-shrink:0}.console-scope .hs-drawer-close:hover{color:var(--hs-text-primary);background:var(--hs-surface-alt)}.console-scope .hs-drawer-body{padding:20px 22px;display:flex;flex-direction:column;gap:18px}.console-scope .hs-drawer-pills{display:flex;gap:8px;flex-wrap:wrap}.console-scope .hs-drawer-field-label{font-size:11px;font-weight:600;letter-spacing:.08em;text-transform:uppercase;color:var(--hs-text-muted);margin-bottom:4px}.console-scope .hs-drawer-field-value{font-size:13.5px;color:var(--hs-text-secondary)}.console-scope .hs-tile-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(84px,1fr));gap:8px}.console-scope .hs-script-tile{display:flex;flex-direction:column;align-items:center;gap:4px;padding:12px 6px;border-radius:var(--hs-radius-sm);border:1.5px solid var(--hs-border);background:var(--hs-surface-alt);font-family:inherit;cursor:pointer;transition:border-color .14s,background .14s}.console-scope .hs-script-tile:hover{border-color:var(--hs-border-strong)}.console-scope .hs-script-tile.is-selected{border-color:var(--hs-black);background:var(--hs-white)}.console-scope .hs-script-tile-id{font-family:var(--hs-font-display);font-weight:700;font-size:16px;color:var(--hs-text-secondary)}.console-scope .hs-script-tile.is-selected .hs-script-tile-id{color:var(--hs-text-primary)}.console-scope .hs-script-tile-sub{font-size:10px;color:var(--hs-text-secondary);text-align:center;line-height:1.3}.console-scope .hs-choice-row{display:flex;gap:9px;flex-wrap:wrap}.console-scope .hs-choice-row .hs-sheet-option{flex:1;min-width:140px}.console-scope .hs-sheet-option.is-selected{border-color:var(--hs-black);background:var(--hs-white)}.console-scope .hs-day-row{display:flex;gap:5px}.console-scope .hs-day-chip{flex:1;padding:10px 0;font-size:12.5px;font-weight:600;font-family:inherit;border-radius:var(--hs-radius-xs);border:1px solid var(--hs-border);background:var(--hs-surface-alt);color:var(--hs-text-secondary);cursor:pointer}.console-scope .hs-day-chip.is-active{border-color:var(--hs-black);background:var(--hs-black);color:var(--hs-white)}.console-scope.hs-sidebar{background:var(--hs-surface);border-right:1px solid var(--hs-border);display:flex;flex-direction:column;padding:22px 16px 18px;gap:4px}.console-scope .hs-sidebar-brand{display:flex;align-items:center;justify-content:center;width:100%;text-align:center;background:none;border:none;cursor:pointer;padding:14px 8px 20px;font-family:inherit}.console-scope .hs-sidebar-logo{width:120px;max-width:100%;height:auto}.console-scope .hs-sidebar-back{display:inline-flex;align-items:center;gap:7px;background:none;border:none;cursor:pointer;font-size:12.5px;font-weight:600;color:var(--hs-text-muted);padding:4px 10px 12px;margin-bottom:4px;transition:color .14s;font-family:inherit}.console-scope .hs-sidebar-back:hover{color:var(--hs-text-primary)}.console-scope .hs-nav-group-label{font-size:10.5px;font-weight:600;letter-spacing:.14em;text-transform:uppercase;color:var(--hs-text-muted);padding:16px 10px 7px}.console-scope .hs-nav-item{display:flex;align-items:center;gap:11px;width:100%;text-align:left;text-decoration:none;background:none;border:none;cursor:pointer;padding:9px 11px;border-radius:var(--hs-radius-sm);color:var(--hs-text-secondary);font-size:14px;font-weight:500;font-family:inherit;transition:background .16s,color .16s;position:relative}.console-scope .hs-nav-item svg{color:var(--hs-text-muted);transition:color .16s;flex-shrink:0}.console-scope .hs-nav-item:hover{background:var(--hs-surface-alt);color:var(--hs-text-primary)}.console-scope .hs-nav-item:hover svg{color:var(--hs-text-secondary)}.console-scope .hs-nav-item.is-active{background:var(--hs-black);color:var(--hs-white);font-weight:600}.console-scope .hs-nav-item.is-active svg{color:var(--hs-white)}.console-scope .hs-nav-item:disabled{opacity:.42;cursor:default}.console-scope .hs-nav-item:disabled:hover{background:none;color:var(--hs-text-secondary)}.console-scope .hs-nav-badge{margin-left:auto;font-family:var(--hs-font-mono);font-size:11px;background:var(--hs-surface-alt);color:var(--hs-text-muted);padding:1px 7px;border-radius:var(--hs-radius-pill)}.console-scope .hs-nav-item.is-live{color:var(--hs-bad);font-weight:600}.console-scope .hs-nav-item.is-live svg{color:var(--hs-bad)}.console-scope .hs-nav-item.is-live.is-active{background:var(--hs-bad);color:var(--hs-white)}.console-scope .hs-nav-item.is-live.is-active svg{color:var(--hs-white)}.console-scope .hs-nav-item.is-live .hs-nav-badge{background:var(--hs-bad-soft);color:var(--hs-bad);display:inline-flex;align-items:center;gap:5px}.console-scope .hs-nav-item.is-live.is-active .hs-nav-badge{background:#fff3;color:var(--hs-white)}.console-scope .hs-nav-badge-dot{width:6px;height:6px;border-radius:50%;background:var(--hs-bad);animation:pulse-dot 1.4s ease-in-out infinite}.console-scope .hs-nav-item.is-live.is-active .hs-nav-badge-dot{background:var(--hs-white)}.console-scope .hs-sidebar-spacer{flex:1}.console-scope .hs-sidebar-card{margin-top:12px;background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius);padding:15px}.console-scope .hs-sidebar-card-title{font-weight:600;font-size:13px;display:flex;align-items:center;gap:7px}.console-scope .hs-sidebar-card-title svg{color:var(--hs-text-secondary)}.console-scope .hs-sidebar-card-body{font-size:12.5px;color:var(--hs-text-secondary);margin:7px 0 0;line-height:1.5}.console-scope .hs-tabbar{display:flex;gap:22px;border-bottom:1px solid var(--hs-border);margin:20px 0 24px}.console-scope .hs-tab{display:flex;align-items:center;gap:7px;font-size:13.5px;font-weight:600;color:var(--hs-text-muted);text-decoration:none;padding:11px 2px;border-bottom:2px solid transparent;transition:color .14s,border-color .14s}.console-scope .hs-tab:hover{color:var(--hs-text-primary)}.console-scope .hs-tab.is-active{color:var(--hs-text-primary);border-bottom-color:var(--hs-black)}.hs-pill/.hs-avatar/.hs-empty* classes verbatim. */ .console-scope .hs-live-card{display:grid;grid-template-columns:300px 1fr 300px;gap:16px;align-items:start}.console-scope .hs-live-rail{display:flex;flex-direction:column;gap:14px}.console-scope .hs-orb-card{display:flex;flex-direction:column;align-items:center;gap:12px}.console-scope .hs-orb{position:relative;width:100px;height:100px;display:grid;place-items:center}.console-scope .hs-orb-ring{position:absolute;top:0;right:0;bottom:0;left:0;border-radius:50%;border:2px solid var(--hs-border-strong)}.console-scope .hs-orb.active .hs-orb-ring{border-color:var(--hs-bad)}.console-scope .hs-orb.active .hs-orb-ring.r1{animation:hs-orb-ring 2.4s ease-out infinite}.console-scope .hs-orb.active .hs-orb-ring.r2{animation:hs-orb-ring 2.4s ease-out infinite .8s}.console-scope .hs-orb.active .hs-orb-ring.r3{animation:hs-orb-ring 2.4s ease-out infinite 1.6s}@keyframes hs-orb-ring{0%{transform:scale(.7);opacity:.85}to{transform:scale(1.35);opacity:0}}.console-scope .hs-orb-core{width:66px;height:66px;border-radius:50%;background:var(--hs-surface-alt);border:1px solid var(--hs-border-strong);display:grid;place-items:center;color:var(--hs-text-muted);z-index:1;transition:background .3s,color .3s,border-color .3s}.console-scope .hs-orb.active .hs-orb-core{background:var(--hs-bad);border-color:var(--hs-bad);color:#fff}.console-scope .hs-orb-timer{font-family:var(--hs-font-display);font-weight:700;font-size:26px;letter-spacing:-.02em;color:var(--hs-text-primary);line-height:1}.console-scope .hs-orb-state{font-family:var(--hs-font-mono);font-size:11.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--hs-text-secondary)}@media (prefers-reduced-motion: reduce){.console-scope .hs-orb.active .hs-orb-ring{animation:none!important}}.console-scope .hs-live-identity{display:flex;flex-direction:column;gap:12px}.console-scope .hs-live-identity-head{display:flex;align-items:center;gap:10px}.console-scope .hs-live-identity-name{font-family:var(--hs-font-display);font-weight:700;font-size:15px}.console-scope .hs-live-identity-phone{font-family:var(--hs-font-mono);font-size:12.5px;color:var(--hs-text-secondary)}.console-scope .hs-live-identity-context{background:var(--hs-surface-alt);border:1px solid var(--hs-border);border-radius:var(--hs-radius-xs);padding:10px 12px;font-size:12.5px;color:var(--hs-text-secondary);line-height:1.5}.console-scope .hs-live-transcript{display:flex;flex-direction:column;min-width:0}.console-scope .hs-live-transcript-body{padding:18px 20px;overflow-y:auto}.console-scope .hs-live-details{display:flex;flex-direction:column;gap:10px}.console-scope .hs-live-details-row{display:flex;align-items:center;justify-content:space-between;gap:8px}.console-scope .hs-live-details-label{font-size:12.5px;color:var(--hs-text-secondary)}.console-scope .hs-live-details-value{font-size:13px;font-weight:600;color:var(--hs-text-primary)}.console-scope .live-queue-row{grid-template-columns:1.8fr 1fr 1fr 32px;width:100%;text-align:left;font:inherit;background:none;border:none}.console-scope .live-queue-row:not(:disabled){cursor:pointer}.console-scope .live-queue-row:not(:disabled):hover{background:var(--hs-surface-alt)}.console-scope .live-queue-row:disabled{color:inherit}.console-scope .live-queue-row.is-dialing{background:var(--hs-bad-soft)}@media (max-width: 900px){.console-scope .hs-metric-grid{grid-template-columns:repeat(2,1fr)}.console-scope .hs-live-card{grid-template-columns:1fr}.console-scope .op-row{grid-template-columns:40px 1.6fr 1fr 110px}.console-scope .op-row .op-hide-sm{display:none}.console-scope .hs-reject-row{grid-template-columns:40px minmax(0,1fr) minmax(0,1fr)}.console-scope .hs-reject-row .hs-reject-actions{grid-column:1 / -1;justify-self:start}}@media (prefers-reduced-motion: reduce){.hs-scrim,.hs-modal,.hs-drawer-scrim,.hs-drawer{animation:none}.console-scope .hs-progress-fill{transition:none}.console-scope .hs-nav-badge-dot{animation:none}}.console-scope.hs-login-wrap{min-height:100vh;display:flex;align-items:center;justify-content:center;background:var(--hs-surface-alt);padding:24px}.console-scope .hs-login-card{width:380px;max-width:100%;background:var(--hs-white);border:1px solid var(--hs-border);border-radius:var(--hs-radius);box-shadow:var(--hs-shadow-md);padding:40px 32px 32px;display:flex;flex-direction:column;align-items:center}.console-scope .hs-login-logo{width:170px;max-width:100%;height:auto;margin-bottom:18px}.console-scope .hs-login-title{font-family:var(--hs-font-display);font-weight:700;font-size:21px;letter-spacing:-.02em;color:var(--hs-text-primary)}.console-scope .hs-login-subtitle{font-size:13px;color:var(--hs-text-secondary);margin:4px 0 28px;text-align:center}.console-scope .hs-login-form{width:100%;display:flex;flex-direction:column;gap:16px}.console-scope .hs-login-field{display:flex;flex-direction:column;gap:6px}.console-scope .hs-login-field label{font-size:12.5px;font-weight:600;color:var(--hs-text-secondary)}.console-scope .hs-login-btn{width:100%;margin-top:4px}